The Ins and Outs of Teleworking

The ins and outs of Teleworking for you, for your workforce, for Australia

Sustel teleworking and sustainable development paper (note: this link will download a large word document)

This paper was prepared as the first output of the European Union-financed SUSTEL project. The project is focused on the relationship between teleworking and sustainable development. It is widely believed that teleworking can make a substantial contribution to sustainable growth by:

Assisting economic development, for example, through increasing staff productivity and enabling better utilisation of office space.

Assisting the social objectives of sustainable development by, for example, reducing the stress often associated with travel and balancing work with family life, or by providing work opportunities to those who might otherwise be excluded, such as the disabled or people looking after children or elderly relatives.


Future Law Office: Going Virtual

http://www.prismlegal.com/index.php?option=content&task=view&id=62&Itemid=53

Lawyers usually think that all the trappings of traditional firm office space are essential to practicing law and serving clients. This certainly seemed true in the past, and maybe it is still true. But maybe not. Think of all the tools and resources for going virtual that are at our disposal today. We know how they enable us to do our work when we are on the road. What about when we are off the road?


Case studies of flexible work

http://www.flexibility.co.uk/cases/index.htm

A set of case studies from the British Flexibility web site including: Case study - flexible barristers' chambers

This case study from Swiftwork is of a work-life balance flexible working implementation in a very traditional setting.

Case Study: Telework at Nortel NetworksWe present a case study - both corporate and personal - of teleworking at a company that has some 12, 000 teleworkers. It's kind of comforting when people who want to get the rest of us to be more flexible do it themselves, and on such a grand scale. Kind of like architects who live in houses they've built, or physicians who heal themselves, perhaps.

Case studies in "sustainable telework"

How sustainable is telework? We report on the first findings of a European project that is measuring the economic, environmental and social benefits of telework. Includes particular focus on BT (British telecom) and BAA (British Airports Authority) at Heathrow Thurso Contact Centre. There's a short case study on outsourcing in our interview with Iain Herbertson, about the pioneering contact centre at Thurso, in the far north of Scotland.

Teleworking in the sun: the Crete telework Network

Want to go on holiday - but also stay effectively in touch? The Crete telework Network may have the answer.

Teleworking for MPs

From the archive this - former UK MP and former party leader Paddy Ashdown writes about how teleworking helped him to be more effective in his work


The benefits of a homeworker

http://www.idea-knowledge.gov.uk/idk/aio/286791  This initiative allows Housing and Council Tax benefit staff to work from their own home by linking to a high-profile service that assesses and calculates 30,000 Housing and Council Tax benefit forms. This project has positive outcomes for both the organisation and the member of staff.


TELEWORK WORKS: A Compendium of Success Stories

http://www.opm.gov/studies/FINAL-TELEWRK.htm  Since its inception in 1990 as a US Federal pilot project, telework, also known as telecommuting and flexiplace, has become an important tool in the array of work/life programs. Its original goals were to save energy, improve air quality, reduce congestion and stress on our roads and bridges, and enhance the quality of family-friendly and other initiatives for Federal workers. The experience with having employees work in locations other than the office, namely, in their homes or a telecenter, has been successful in many agencies, encompassing a wide variety of jobs and work situations.


Canadian Case Studies in Teleworking

http://www.ivc.ca/casestudies_Canada.html  Case studies and information about Telework by the Canadian Telework Association.


Making Your Case for Telecommuting: How to Convince the Boss

http://www.quintcareers.com/telecommuting_options.htmlArticle on the Quintessential Career's web site


Euro-Telework

http://www.telework-mirti.org/background/background.htm Resources and case studies


A Guide to Creating and Managing a Flexible Workplace

http://www.isd.toshiba.com.au/sig/sigguide.html  Australian guide for HR managers


Australian Telework Advisory Committee (ATAC)

  • was formed to advise the Australian Government on various telework issues
  • launched its report to the Australian Government on 27 February 2006.

Background & details of that (including the full ATAC report) can be found at http://www.archive.dcita.gov.au/2007/11/australian_telework_advisory_committee

In brief, ATAC's fundamental recommendation was that Government should encourage the growth of telework, in order to further enable associated benefits to business, government and the community. ATAC developed six proposed actions designed to realise these objectives:

  1. Management Training: Evidence suggests that successful telework adoption is being impeded by the inability of many managers to design, implement and supervise ICT-enabled remote working arrangements effectively. ATAC recommended that Government support the development and promotion of telework training programs for managers in the private and public sectors who supervise teleworking employees.
  2. Building Technological Capacity:During recent years ICT has driven economic growth and streamlined business efficiencies. Clearly, ICT is also a critical enabler of flexible working, and ATAC recommended that Government support the capacity of ICT-enabled workers in all areas of Australia to reap the economic and social benefits of telework, through continued investment in the availability and effective use of teleworking ICT resources.
  3. Telework Online Resource Centre:Currently there is no centralised repository of available information and resources. ATAC recommended that Government support the development and maintenance of a telework web portal, to enable better access to telework information and better practice strategies by businesses and workers.
  4. Promote and Support Telework In the Australian Public Service (APS):ATAC recommended that Government promote and support telework in the APS as part of its commitment to a more flexible and family-friendly' APS workforce, and as a potential teleworking role-model'.
  5. Research and Modelling: Appropriate data and improved economic modelling on the use and impact of telework will equip Government to assess the need for further action. ATAC recommended that Government fund surveys of businesses and employees to establish longitudinal telework data, and support economic modelling to clarify the ways in which telework can support improved business productivity and cost savings.
  6. Promoting Benefits of Telework and Telework Better Practice: Evidence suggests that a lack of awareness within the workforce and business community relating to the benefits of telework and to telework better practice is limiting its effective use and further uptake. To assist this situation ATAC recommended that Government support an awareness raising and education campaign to promote the benefits of telework.